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House Complaint - Direct Tv scamming every cent of your pocket beware
House Complaint

House Complaint

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Direct Tv scamming every cent of your pocket beware


From: a former and current Dish customer.
Over a decade my husband and I have had Dish TV service. We decided to check out what DirecTV to minimize cost and join our entertainment on to our home phone and Wifi plan . This combo proved unsuccessful. Upon my inquiry and communication with DirecTV customer service , I made clear to point out BEIN Sports and UNIMAS Bing the main two channels of interest and were a must-have . I also informed the sales rep of DirecTV that I lived in Lago Vista which is outside of the Austin City Limits. Obviously my physical address matched and I was told these two channels were part of a plan and an installation Tech would be scheduled to arrive in a few days. I agreed to the new service under the condition that these two mandatory channels were included (and according to the details and channels listed by the package plan and advertised by DirecTV not to mention also informed to me by the sales rep that these two channels were on the package plan prior to agreement or confirmation of installation for DirecTV. After several seemingly promising guarantees of having these two channels 3 days later the installation Tech shows up late afternoon even though it was scheduled for 8 a.m. and he precedes to use my five year old dish cables instead of running his own DirecTV cables. The installation Tech mounted a satellite on the roof and put four hoppers throughout our house using our Dish service cables. His job was easy and quick and he left around 5 o'clock. when my husband arrived at 7pm from work, we tested out our HDTV compatibility with our 2 hour old DIRECTV service. Immediately he finds that the only two channels we watch were not available though our package plan menu guide stated otherwise. after three exhausting hours of being transferred numerous times not to mention retelling the same story repeatedly finally ended up in a transfer to the correct department but by then they were already closed. it seems that my time was bought for the greed of big business to scam and penny-pinch every little consumer possible. The next day I called and again receive a 3-hour run around of multiple transfers repeating and retelling My Story from beginning to end just to be disconnected by a lady in India. Most likely bad connection who knows. As you can imagine my frustration I had to remain determined to cancel this nonsense and run around including horrible customer service. the DirecTV policy clearly states one day or your money back and the waiver would be waved at no cost. 1 day equals 24 hours. installation at 5 in the afternoon and as 3 hour transfer and run around from Department to Department until the correct department was closed cost me time frustration aggravation and cancellation of DirecTV service. when I woke up the very first thing I did was call Direct TV and again hours until I w reached the correct Department still within my 24 hour waiver limitation successfully terminated DirecTV. 18 hours of service and DirecTV wants to nickel-and-dime me for 24 plus hours? $42 for 18 hours of service and ill-informed representatives unaware of areas with and without fiber optics is really a shame..


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